FAQs

Baolikes® is only available on www.baolikes.ge. 

While we're based online, we offer a 15-day trial, so you have plenty of time to try your garments in the comfort of your home.

Follow our washing instructions to keep yourself out of a stinky situation:

Many braces on the market are made of neoprene - a synthetic material used to make wetsuits - or similar materials. Neoprene doesn’t “breathe” and traps sweat, which leads to unpleasant smells and breeding grounds for bacteria.

Baolikes® products are different because they’re made of high-quality knitted material. Knitted braces are more durable, moisture-wicking, and can be easily washed in a regular washing machine.

• Machine or hand wash cold

• Mild detergent

• Tumble dry low

• Do not bleach

• Do not iron

• Do not use softeners

• Do not dry clean

**If your product has a velcro strap (like the Knee Sleeve), please make sure that you do not attach it to the knit, but on the same type of material - (Closure on closure, Strap on Strap).

All orders will be dispatched from our warehouse within 1 business day.

Free Shipping will be automatically applied for orders above $50.

For customers within the Germany, your order should arrive between 5-15 business days.

*We do not ship orders on Sundays. You will receive a tracking code sent to you by email immediately when your parcel has been sent out. 

*All shipping times exclude clearance/customs delays.

**Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays).

Products that work with compressions, such as our supports and sleeves, need to fit your body like a second skin to ensure that they provide you with optimal protection and recovery.

You will need:

• a measuring tape 

• a second person can be helpful as well.

You can find the size guides on the product details page.

If in between sizes, choose the bigger size.

Contact our team at Baolikes.support.com to return your items. 

If you need to amend or cancel your order, please contact us at baolikes.support.com within 24 hours of making your purchase. 

Orders cannot be canceled after 24 hours have passed. 

If you have put the wrong shipping address, please contact us at baolikes.support.com as soon as possible. 

If your order has already been shipped out or delivered to the wrong address, we will have to charge you a shipping fee to resend your order again.

We do not offer refunds to orders shipped to the wrong address. 

Baolikes® is not responsible for lost or stolen packages that are already confirmed to be delivered to the shipping address provided. Contact us at baolikes.support.com to receive a confirmation on date delivery, tracking information, and shipping carrier information for customers to investigate.